FAQ



What Do The Prices Displayed On This Site Include?

- Comprehensive insurance
- Unlimited mileage
- 24/7 assistance
- Free delivery and pickup at Marrakech airport as well as at your hotel or residence in Marrakech
- No hidden fees

Is Car Delivery Free?

- Yes, you can have the car delivered for free to the airport, hotel, or even your home at no extra charge. This service is free only in Marrakech; for other cities, an additional fee applies depending on the location.

What Documents Do I Need To Present To Pick Up My Vehicle?

- To pick up your vehicle, you will need to present the driver's license of the driver(s) and a copy of the passport in the name of the main driver.

Are The Insurances Offered Comprehensive?

- Yes, but there is a deductible to pay if you are responsible in case of an accident.

What Types Of Insurance Are Included In The Displayed Prices?

- Comprehensive insurance with a deductible - Insurance for the driver and passengers

Is Paying Less With DesireCars At The Expense Of The Quality Of The Rental Vehicles?

- No, our cars are in excellent condition and are regularly inspected.

Is It Possible To Extend The Duration Of My Current Rental Agreement?

- Of course, just contact us by email or phone to get our approval.

What Are The Steps To Book A Car With DesireCars?

- Simply fill out the reservation form on our website and send it to us. You will receive a confirmation of availability within less than an hour. Once this confirmation is received, you just need to confirm your reservation on your end, and your car will be reserved for the desired dates.

Is It Possible To Cancel My Reservation?

- Yes, it is possible to cancel the reservation up to the last minute before picking up the car without cancellation fees.

What Should I Do If I Don’t Receive Confirmation Of My Reservation?

- Contact your DesireCars agency by email with your reservation number and email address; or, preferably, call them.

Can I Book On The Same Day As The Rental?

- Yes, it is possible up to 4 business hours before departure. However, DesireCars can only offer you similar car categories that are still available.